Return Policy

Returns Policy

Our policy lasts 60 days for a full return. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will however do our best to accommodate on a case by case issue.

To be eligible for a 100% return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Splendid Pearls is here to help and make your experience as smooth as possible. We will evaluate all other requests on a per case basis and work with you to make things great.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@splendidpearls.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@splendidpearls.com and send your item to:

100 Walnut Street, Door 9

Champlain, New York

12919

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Sending in your Return

If within the 60 day return period, we will supply a standard USPS label to you. You will then be responsible to send back the item(s) to fall within the the alloted 60 day return window.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Policy

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